TERMS AND CONDITIONS

1. About Us

DOSE HAIR LTD is a UK registered company (Companies House number 15650821). Our registered address is Lickey End Farm House, 71 Alcester Road, Lickey End, Bromsgrove.

2. Orders and Payments

2.1 Ordering Products

When you place an order through our website, you are making an offer to purchase a product subject to availability and acceptance by DOSE HAIR LTD. All orders are subject to stock availability. DOSE HAIR LTD reserves the right to refuse or cancel any order for reasons including but not limited to product availability, errors in the pricing or product information, or issues with your payment method.

2.2 Subscription

By subscribing to our products, you agree to recurring billing at your chosen frequency. You will be charged automatically based on the subscription plan you select (e.g., monthly, bi-monthly).

You can manage or cancel your subscription at any time through your account dashboard. Changes must be made at least 24 hours before the next billing cycle to avoid being charged.No long-term commitments. You’re free to pause, skip, or cancel anytime.

2.2 Payment Methods

We accept payment via major credit and debit cards (Visa, MasterCard, American Express), PayPal)

2.3 Taxes and Duties

Prices displayed on our website are inclusive of VAT (for UK-based orders).

3. Shipping & Delivery

3.1 Shipping Locations

DOSE HAIR LTD ships to the UK, including the Channel Islands, Ireland, and the Scottish Highlands. Shipping times and costs vary depending on the destination. Please refer to our Shipping & Returns policy for more details.

3.2 Delivery Times

Standard UK delivery typically takes 3-5 business days and 7-14 business days for other regions. Our pharmacy partner Roseway Labs will provide tracking information for all dispatched orders.

4. Returns & Refunds

4.1 Returns policy

If your product arrives damaged, is faulty or not as described please contact info@dosemyhair.com explaining the issue and attach any relevant images so we can assist with arranging a replacement. If you are not satisfied with your purchase, please email info@dosemyhair.com with any relevant information and attach any relevant images.

4.2 Refund Process

DOSE products contain prescription medications, so it is not possible to refund your item unless your product arrives damaged, is faulty or not as described. In this situation please contact info@dosemyhair.com explaining the issue and attach any relevant images so we can assist with arranging a replacement.

5. Product Information

5.1 Accuracy of Product Information

While we strive to ensure that all product descriptions, images, and prices on our website are accurate, errors may occur. If an error is discovered, we will notify you before processing your order and give you the option to cancel or amend the order.

5.2 Use of Products

Our products are intended for use by individuals experiencing hair loss or thinning hair. Always follow the instructions provided with each product. If you have specific medical concerns, we recommend consulting with your healthcare provider before using our products, especially if suffering from medical conditions. All DOSE products contain prescription medicines and should therefore not be used if pregnant, breastfeeding or family planning within the next 3 months.

5.3 Product ingredients

DOSE products contain medicines used outside of their UK license. By using our services and purchasing our products you acknowledge and accept the use of such medicines outside of their UK license.

6.Privacy & Data Protection

6.1 Personal Information

DOSE HAIR LTD respects your privacy and is committed to protecting your personal data. For details on how we collect, store, and use your personal information, please refer to our Privacy Policy .

6.2 Cookies

We use cookies to enhance your browsing experience. By using our website, you consent to the use of cookies in accordance with our Cookies Policy.

7. Website Usage

7.1 Accessing the Website

We make every effort to ensure that the website is available and functioning correctly. However, DOSE HAIR LTD cannot guarantee that the website will be free from interruptions or errors, and we reserve the right to suspend access for maintenance or technical issues.

7.2 User Conduct

You agree to use our website for lawful purposes only. You must not engage in any activities that may disrupt, damage, or impair the website’s functionality or interfere with other users' access to the site.

8. Intellectual Property

All content, designs, logos, trademarks, and images on the DOSE HAIR LTD website are the property of DOSE HAIR LTD and are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, or distribute any part of our website without prior written permission.

9. Limitation of Liability

9.1 Limitation

DOSE HAIR LTD will not be held liable for any indirect, incidental, or consequential loss or damage arising from the use of our products or services. Our liability to you will be limited to the amount you paid for the product(s) in question.

9.2 Exclusions

Nothing in these Terms and Conditions excludes our liability for death or personal injury caused by our negligence, fraud, or misrepresentation.

10. Changes to Terms and Conditions

DOSE HAIR LTD reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date. We recommend reviewing this page regularly to stay informed of any changes.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms and Conditions or any other aspect of your experience with DOSE HAIR LTD, please contact us at info@dosemyhair.com and we will be happy to help you. By using our website, you acknowledge that you have read and agree to the terms set out above. Thank you for choosing DOSE!